Caraschic Returns Policy

We accept refunds and exchanges.

Returns

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  1. Product with obvious signs of use

  2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  3. Any item that is returned more than 14 days after delivery.

To request a return the process is very simple:

Step 1: Login to your account and select “Order History And Details”.

returns step 1

Step 2: Select “Details” next to your order.

returns step 2

Step 3: Choose the product you wish to return and enter your reason for return.

returns step 3

Step 4: We will then email you a Returns Label.

Step 5: Ship the item to us with the returns label attached.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping item(s) over £25, we advise using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]. It helps to have your order ref in the subject field.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and unfortunately, they will find out about your return.